1. Acceptance
By accessing or using a Neo AshOS website or service, you agree to these Terms and applicable policies. If you use the service on behalf of an organization, you represent that you have authority to bind that organization.
2. Services and product scope
Neo AshOS develops software products, business systems, websites, automation, AI-enabled capabilities, digital growth services and related professional services. Individual products may have different features, pricing, availability, integrations and commercial terms.
3. Accounts and access
- Provide accurate registration and billing information.
- Keep credentials confidential and use appropriate access controls.
- Do not share or transfer access contrary to your plan or agreement.
- Notify us promptly of unauthorized access or suspected compromise.
4. Acceptable use
You must not use our services to violate law, infringe third-party rights, distribute malware, attempt unauthorized access, abuse APIs, circumvent security controls, send unlawful communications, or interfere with availability and integrity of our systems.
5. Customer content and responsibility
You remain responsible for the accuracy, legality and rights associated with content, records and personal data that you submit. You must have appropriate authority to provide that data and to instruct us to process it.
6. Intellectual property
Neo AshOS and its licensors retain ownership of the websites, software, source code, designs, trademarks, documentation, templates, original visuals and other intellectual property except for materials expressly assigned to the customer in a written agreement. Customer-provided materials remain the customer’s property, subject to the rights needed to provide the service.
7. AI-powered features
Some products may use AI for assistance, automation, analytics, recommendations, content generation or decision support. AI output may be probabilistic and should be reviewed by qualified users before consequential action. Unless expressly agreed, Neo AshOS does not guarantee that AI output is complete, accurate or suitable for a particular legal, tax, financial, medical or regulatory decision.
8. Regulatory and tax tools
Where a product supports Bangladesh NBR, VAT, tax, accounting, payroll or other regulatory workflows, availability depends on the applicable authority, published interfaces, customer credentials, permissions, configuration and law in force at the time. Automated preparation or submission features do not transfer the customer’s statutory responsibility to review and comply with filing obligations.
9. Pricing, billing and taxes
Prices, billing cycles, setup fees, usage limits and taxes are shown on the applicable product or proposal page and may change for new purchases or renewals unless a signed contract states otherwise. Taxes, duties, payment-provider charges and bank fees may apply where required.
10. Trials, refunds and cancellations
Any trial, refund guarantee or cancellation right is governed by the specific commercial offer attached to the product or order. Where no special offer applies, cancellation and refunds follow the applicable order, subscription terms and mandatory consumer laws.
11. Third-party services and integrations
Products may integrate with hosting platforms, payment providers, analytics tools, communication channels, APIs, cloud services or government systems. Third-party availability and terms are outside our control. We are not responsible for outages or policy changes caused solely by a third-party provider.
12. Availability and maintenance
We aim for reliable service but do not guarantee uninterrupted availability unless a written SLA applies. Planned maintenance, security work, emergency fixes, third-party dependencies and events beyond reasonable control may affect availability.
13. Confidentiality
Where confidentiality obligations apply, each party will use reasonable measures to protect non-public information received from the other party and use it only for the agreed business purpose, subject to legal disclosure obligations.
14. Warranties and disclaimers
Except where expressly stated in a written agreement, services are provided on an “as available” and “as is” basis to the maximum extent permitted by law. We disclaim implied warranties to the extent legally permitted, including fitness for a particular purpose and non-infringement, but nothing in these Terms excludes rights that cannot lawfully be excluded.
15. Limitation of liability
To the maximum extent permitted by applicable law, Neo AshOS will not be liable for indirect, incidental, special, consequential or punitive loss, or loss of profits, revenue, data or goodwill. Any contractual liability cap will be stated in the applicable order or enterprise agreement. Nothing here excludes liability that the law does not permit to be excluded or limited.
16. Indemnity
To the extent permitted by law and applicable contract, customers are responsible for claims arising from unlawful content, unauthorized data, misuse of the service or infringement caused by materials they provide.
17. Suspension and termination
We may suspend access for security incidents, unlawful use, non-payment, abuse or material breach, subject to applicable law and contract. On termination, access ends according to the service agreement and applicable data-retention/export terms.
18. Governing law and disputes
Unless a signed enterprise agreement states otherwise, these Terms are governed by the laws of Bangladesh, with disputes subject to the courts of competent jurisdiction in Bangladesh, while preserving any mandatory consumer or data-protection rights that apply in the customer’s jurisdiction.
19. Electronic communications
Electronic notices, records and agreements may be used to the extent permitted by applicable law. Bangladesh law recognizes evidentiary treatment of digital records in specified circumstances; contractual execution requirements may vary by transaction.
Official reference: Bangladesh Evidence Act — digital agreements.
20. Changes
We may update these Terms from time to time. Continued use after the effective date of a material update constitutes acceptance where legally permitted.